Our large customer base is testimony to our ability to offer customised solutions supported by our dedicated in-house infrastructure and trained personnel. Our common services platform features an in-house testing and repair centre and a technology support centre, which houses our round-the-clock monitoring and help desk teams that support our engineers and field-services work force in delivering service to our customers.
• Annual Maintenance
Our industry know-how enables us to package our AMC offering with second line maintenance for their ATMs, including the provision of remedial hardware maintenance, replacement parts, and preventative maintenance.
• Omni Channel Transformation Services
In order to improve customer shopping experience across bank’s customer touch points, including branches, ATMs and hand-held devices, we create high-impact consumer shopping experience with our Omni-Channel UX design. We assist them with the planning, supply, deployment, placement and integration of electronic banking terminals within their branches and coordinate that with their digital banking strategy to expedite customer servicing times.
• Queue Management
To enhance customer engagement and experience, our queue management service assists banks in regulation of customer flow in their bank branches in a structured manner through the placement of hardware kiosks and digital signage with related software at strategic locations.
We assist our banking customers with customizing the base Wincor ATM software, including the determining of interface and functions. The software solutions which act as enablers are:• ProClassic / Enterprise
• ProTect Work/Enterprise
• ProSales Marketing
• Multi-Vendor Software
• ProCash Analyser
We provide our customers with hardware as well as software upgrade services. Hardware upgrades include the addition of certain components or modules to installed ATMs. Software upgrades include the addition of service offerings on ATMs, as banks seek to deliver other financial and non-financial products to their customers besides traditional ATM services.